RealSAM Privacy Policy

Updated May 2022

At RealSAM, we are committed to maintaining the trust and confidence of our visitors and customers. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

This privacy policy applies to those who visit our sites at realsam.co.uk, callers to the RealSAM Helpline (0333 772 7708), as well as users of RealSAM Pocket device, RealSAM Hub smart speaker services (Google Assistant Actions and Amazon Alexa Skills), and associated services (collectively the “Services”), which are owned and operated by RealSAM LTD (“We”, “Us” or “Our”).

What information do we collect?
We collect personal and other information from you when you register on our website or social media, call or email us, order a product, or use the RealSAM Pocket device, smart speaker applications, and associated services.

You may be asked for your: name, e-mail address, postal and/or billing address, phone number, credit card, or bank account information.

We may collect information about how you use our services and third party services you use in conjunction with our Services, including for example your location and activity.

What do we use your information for?
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information, other than those listed in this Privacy Policy. We may release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

We may use and analyse your personal information to help us run your Service(s) and account, to enhance your overall experience with us and make it more relevant to you, to help us improve products and to develop new ones, and for credit checking and fraud prevention. We may share and combine that data and your information with other businesses within the RealThing AI group (our parent company in Australia), The Royal National Institute for Blind People (RNIB) and O2 Virgin Media, to enable them to provide the Services.

We may send you information and updates pertaining to your usage, in addition to occasional company news, updates, related product or service information, etc. You can opt out of any communications by emailing helpline@realsam.co.uk.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied credit and banking information is transmitted directly to third parties for processing and storage, and is not stored by us. We use the following companies to manage billing and payments, each of which has their own privacy policy, terms and conditions: ChargeBee (chargebee.com), Stripe (stripe.com), GoCardless (gocardless.com).

The information we store can only be accessed by those authorised with special access rights to our systems, who are required to keep the information confidential. If you have any questions about the security of your personal information, you can contact us at privacy@realsam.co.uk.

Do we use cookies or other tracking technologies?
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

RealSAM and its marketing partners, including Google and Facebook, use cookies or similar technologies to administer the Services, analyse trends, track users’ interactions and movements around the website, for personalised or non-personalised advertising and service offers and to gather demographic information about our user base as a whole.

You can control the use of cookies, including the use of advertising cookies, when you visit our website for the first time. You can also control cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or Services. More information on Google’s Cookie Policy is available at: How Google uses information from sites or apps – Privacy & Terms. Or Facebook at: https://www.facebook.com/policies/cookies/

Log files
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyse trends in the aggregate and administer the site. We may also automatically gather information from users of the RealSAM Pocket service, including location information, interactions, content access, as well as information about calls, texts, and other messaging.
Behaviour Analytics

We partner with Google and Facebook to manage our advertising on other sites. These partners may use cookies or similar technologies in order to provide you with personalised advertising based upon your browsing activities and interests.

User Access and Choice
You are entitled to view, amend, or request deletion of the personal information that we hold. Your billing information can be amended through the ChargeBee customer portal. You can also contact us at privacy@realsam.co.uk. We will respond to your request within a reasonable timeframe.

Data Retention
We will retain your information as needed to provide you services. Even if you close your account with RealSAM, we will still retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. However, we will identify your account in our database as “deleted” or “closed”.

Opt-out Preferences
When you register with RealSAM, we will use your name and email address to send periodic communications to you of both promotional and transactional nature. You may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at privacy@realsam.co.uk.

We will also send you service related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

Third party links
Occasionally, at our discretion, we may include links to our merchant partners (third party products or services) on our website or in our communications with you. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Services and welcome any feedback about these sites.

Testimonials
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@realsam.co.uk.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Services.

Your Consent
By using our Services, you consent to our Privacy Policy.

Changes to our Privacy Policy
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us
If there are any questions regarding this privacy policy or our Services, you may contact us using the information below:

RealSAM LTD
7 The Rookery
Peterborough PE2 7YT
United Kingdom
privacy@realsam.co.uk