Updated May 2022
What information do we collect?
We collect personal and other information from you when you register on our website or social media, call or email us, order a product, or use the RealSAM Pocket device, smart speaker applications, and associated services.
You may be asked for your: name, e-mail address, postal and/or billing address, phone number, credit card, or bank account information.
We may collect information about how you use our services and third party services you use in conjunction with our Services, including for example your location and activity.
What do we use your information for?
We may use and analyse your personal information to help us run your Service(s) and account, to enhance your overall experience with us and make it more relevant to you, to help us improve products and to develop new ones, and for credit checking and fraud prevention. We may share and combine that data and your information with other businesses within the RealThing AI group (our parent company in Australia), The Royal National Institute for Blind People (RNIB) and O2 Virgin Media, to enable them to provide the Services.
We may send you information and updates pertaining to your usage, in addition to occasional company news, updates, related product or service information, etc. You can opt out of any communications by emailing email@example.com.
How do we protect your information?
The information we store can only be accessed by those authorised with special access rights to our systems, who are required to keep the information confidential. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyse trends in the aggregate and administer the site. We may also automatically gather information from users of the RealSAM Pocket service, including location information, interactions, content access, as well as information about calls, texts, and other messaging.
User Access and Choice
You are entitled to view, amend, or request deletion of the personal information that we hold. Your billing information can be amended through the ChargeBee customer portal. You can also contact us at email@example.com. We will respond to your request within a reasonable timeframe.
We will retain your information as needed to provide you services. Even if you close your account with RealSAM, we will still retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. However, we will identify your account in our database as “deleted” or “closed”.
When you register with RealSAM, we will use your name and email address to send periodic communications to you of both promotional and transactional nature. You may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at firstname.lastname@example.org.
We will also send you service related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
Third party links
Occasionally, at our discretion, we may include links to our merchant partners (third party products or services) on our website or in our communications with you. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Services and welcome any feedback about these sites.
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Services.