Your questions answered
RealSAM develop voice-controlled smartphones for people who are blind, visually impaired or who would simply find it easier to operate technology by voice. Our software, the RealSAM platform is installed on a Samsung mobile phone, becoming the main operating system (OS), and allowing the users to operate the device using their voice.
With RealSAM Pocket, you will be able to use your voice to make calls, send messages, have messages read aloud to you, search for and stream books from 5 libraries, read today’s newspapers, get navigational guidance, sighted assistance, and so much more.
No. There’s no need to wait for the next version. All users get all updates, so no one ever misses out on features. Also, we don’t frequently upgrade handsets, we only do it every couple of years driven by changes with the manufacturers.
Users have lots of options, including continuing on a month to month basis at a reduced price, replacing the handset and going onto a new plan or going WiFi only.
If you are experiencing an issue with your O2 network service, we recommend you review the O2 Coverage Checker for details of any service issues in your area.
You can also report an O2 Network Fault by calling O2 on 0800 389 8094.
Yes! We have national and local organisations that you can contact to try out the RealSAM Pocket in person. You’ll find a list on our RealSAM Demonstrators page. You can also contact our customer support team; we’ll be happy to direct you to one of our demonstrators.
Yes! Our customer support team would be happy to help you set up your new phone. In fact, when you purchase a RealSAM mobile phone, you automatically have two customer care sessions to help you connect to your Wi-Fi and get started using your new phone.
Our Peterborough based team is available Monday to Friday between 9am and 5:30pm.
We’re happy to answer any questions you have by calling us on 0333 772 7708
Both the RealSAM Phone and the RealSAM Pocket are voice operated and accessible. Both have assistive tools that include navigation, built-in magnifier with object and text recognition, and sighted assistance with Be My Eyes.
The RealSAM Phone is for those who prefer something simpler for everyday use like making calls, sending/receiving text messages and using assistive features to help with everyday tasks.
Pocket has additional features that the RealSAM Phone does not have. These include informative and entertaining content that can be streamed from online, such as: newspapers, magazines, podcasts, radio stations, and thousands of books.
Our aim is to provide users with simple and friendly devices that can be fully operated by voice. As we continue to develop and incorporate applications, we want to ensure that it will be integrated to the RealSAM platform and be fully accessible to our users. Mainstream apps from the app store are not included, but we listen to our community’s feedback and aim to develop our products with what our users are seeking.
Your questions answered
It’s easy to start reading books on Pocket.
‘Books.’
‘Find me a book.’
‘List Books.’
‘Read Books.’
There’s no need to sift through tons of titles to find what you’re looking for. Just press the ‘tap to talk’ button and try out these phrases to find your book faster.
Go directly to a book source.
E.G:: ‘Find me a book from RNIB Library.’
E.G: ‘Books from Calibre Audio.’
Look for books by keywords.
E.G: ‘Find me a book about dogs.’
E.G: ‘List books about World War II.’
Find books by author.
E.G: ‘List books by Agatha Christie.’
E.G: ‘Find me books by JK Rowling.’
Search for specific titles.
E.G: ‘Find me a book called Tuck Everlasting.’
RealSAM will guide you every step of the way with feedback, prompts to follow, and options to choose from.
Except for eBooks from Project Gutenberg, you can navigate within audiobooks on Pocket. Jump forward or go back by seconds, minutes, and hours.
Say something like, ‘Jump forward 3 minutes,’ or ‘Jump back 1 hour.’ When additional sections like parts and chapters are available, RealSAM will let you know and give you the options to jump to where you want to go.
Your questions answered
It’s super easy to access the Magnifier on a RealSAM device.
There are two ways to zoom in and out.
Tap the Zoom In (+) button and RealSAM will say, ‘Zoom in,’ as you zoom in.
Tap the Zoom out (-) button and RealSAM will say, “Zoom out,’ as you zoom out.
Pocket will tell you when you’ve reached the limit of zooming in or zooming out by saying, ‘limit reached.’
Open magnifier and tap anywhere on the middle of the screen. When you do this Pocket will say, ‘Focus.’ This will give you a clearer picture of what you’re looking at.
When you press the Freeze button, the built-in magnifier will capture whatever you’re looking at, kind of like taking a temporary picture.
For example, if you were using your magnifier to read a label, you can press the Freeze button so you can read the label on the screen without having the handset pointed directly at it.
When an image is frozen, you will be able to zoom in and out. You will also be able to increase and decrease the contrast and brightness and change the colour of the image to the one you can see best.
Press the button again and it will unfreeze and go back to normal view. Pocket will let you know when you Freeze and Unfreeze.
Repeat these steps to make additional adjustments to the image.
With Text Recognition, RealSAM can read aloud text on everyday items like signs, labels, instructions, mail, and handwritten notes. You can access this feature from the built-in magnifier.
With Object Recognition, Pocket can help you identify things and give you a sense of your surroundings. This feature can be accessed in the built-in magnifier.
Your questions answered
Press the ‘tap to talk’ button and say any of the following words or phrases:
‘What time is it?’
‘What’s the time?’
‘Tell me the time.’
‘Time.’
Press the ‘tap to talk’ button and say any of the following words or phrases:
‘What is today’s date?’
‘What’s the date?’
‘Tell me the date.’
‘Date.’
With global time and date, you can find out what time it is anywhere in the world with your RealSAM mobile phone. Press the ‘tap to talk’ button and say, ‘What time is it in…’ and include a popular city, state, province, or country, or a combination of city and country or state/province and country. For example:
‘What time is it in Glasgow?’
‘What time is it in New Zealand?’
‘What time is it in Gifu, Japan?’
Your questions answered
Press the ‘tap to talk’ button and say any of the following words or phrases:
‘What is the weather today?’
‘What’s the weather?’
‘Tell me the weather.’
‘Weather.’
You can also ask for a 5-day weather forecast by saying any of the following phrases:
‘What is the weather forecast?’
‘Tell me the weather forecast.’
‘Give me the weather forecast.’
‘Tell me the forecast?’
Press the ‘tap to talk’ button and say, ‘What’s the weather in…’ Include the name of the place. This will include the forecast for the day. For example:
‘What’s the weather in Sydney, Australia?’
‘What’s the weather in Liverpool, UK?’
If you want to find out the 5-day forecast for different places, just change the question to ‘What’s the forecast for…?’ For example:
‘What’s the forecast for Los Angeles, California?’
‘What’s the forecast for Lisburn, Northern Ireland?’
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