Privacy Policy RealSAM Hub Privacy Policy ( HTML ) Refund and Returns Policy Shipping Policy

RealSAM End User Licence Agreement (EULA) ( PDF ) RealSAM Hub Terms and Conditions ( Word / PDF / HTML )

<div class="elementor-element elementor-element-336c93a elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts" data-id="336c93a" data-element_type="widget" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":18,"sizes":[]},"classic_columns_tablet":"2","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> Release Note 240704 – RealSAM Updates Release Note for RealSAM Pocket and RealSAM Phone on 22nd March, 2024 RealSAM Server Update on the 21st August 2023 Release Note 220404 – RealSAM Hub Updates Release Note 220307 – RealSAM Updates Release Note 220207 – RealSAM Hub Updates View All Release Notes

RealSAM Support

Customer Portal

Manage your RealSAM Account

FAQ

Our Frequently Asked Questions

RealSAM Policies

Terms and Conditions

RealSAM End User Licence Agreement (EULA) (PDF)
RealSAM Hub Terms and Conditions (Word / PDF / HTML)

Release Notes

Release Note 240704 – RealSAM Updates

Release Note for RealSAM Pocket and RealSAM Phone on 22nd March, 2024

RealSAM Server Update on the 21st August 2023

Release Note 220404 – RealSAM Hub Updates

Release Note 220307 – RealSAM Updates

Release Note 220207 – RealSAM Hub Updates

View All Release Notes

UK Product Brochure

UK Product Brochure (PDF)

Robert Matthews

Customer Support

Robin Lamont

Customer Support

Our Peterborough based team is available Monday to Friday between 9am and 5:30pm.

We’re happy to answer any questions you have by calling us on 0333 772 7708 or send a message using the form below.

RealSAM Customer Support Enquiry Form

Accessibility by WAH

Privacy Overview

RealSAM and other companies we work with use cookies on our website to improve your experience, for analytics and to deliver personalised advertising on this and other websites. Out of these, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

For more information on how we use cookies visit our Cookie Policy. More information on how our partners use cookies is available from Google or Facebook.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-necessary	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Necessary" category .
JSESSIONID	session	The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
viewed_cookie_policy	1 year	The cookie is set by the GDPR Cookie Consent plugin to store whether or not the user has consented to the use of cookies. It does not store any personal data.

Others

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies will collect data to track visitors across our websites and third parties for ad personalisation and measurement.

Cookie	Duration	Description
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
fr	3 months	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.

Performance

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie	Duration	Description
_gat_UA-118078462-1	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_42ET8G5144	2 years	This cookie is installed by Google Analytics.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.